FAQ

Please review our FAQ's

General

Where is the city pick up?

If you have requested a city pick up the morning pick up point is at the forecourt of Melbourne Arts Centre ( next to the cafe) on St.Kilda road, a well known landmark locally and convenient to reach. The Arts centre is a one minute walk from Flinders St. Station and Federation square. At the end of the day you’ll also be dropped back to this same location. Alternative pickup locations can be arranged.


Do we drink and ride?

The active parts of our guided tour are separated; the cycling happens in the morning and the wine tasting in the afternoon. Although we cycle past many vineyards we do not encourage people to drink whilst they are riding. Once the bikes are safely packed away you can indulge – and your guide is your designated driver!

On self guided trips we strongly advise against drinking alcohol whilst riding the bikes as this will impair your judgement in the same way that drink driving impairs your ability to control a car.

The same legal limits apply for bike riding as they do for driving a motor vehicle. The law stipulates that whilst driving in Victoria drivers must have a blood alcohol concentration (BAC) of less than 0.05. At 0.05 BAC drivers are twice as likely to have a crash as before they started drinking.

A driver’s BAC is measured by a simple breath test procedure. If tested by the police, drivers must be below the allowable legal limit. A glass of champagne (11.5 per cent alcohol), or a 375ml stubby or can of full strength beer (4.9 per cent alcohol) are all 1.5 standard alcoholic drinks.

For more information on alcohol and road safety please see the Vic Roads Alcohol and Road Safety website: https://www.vicroads.vic.gov.au/safety-and-road-rules/driver-safety/drugs-and-alcohol/alcohol-and-road-safety


What should I bring?

You do not need any special equipment to join our trips but please bring comfortable clothes, and a daypack  – a light weatherproof jacket is also advised for either walking or cycling. Depending on conditions on the day you may choose to wear shorts ( avoid jeans!) and a long sleeve top to cover against the sun. You will be provided with a helmet to use on cycling trips. In the event of rain if you don’t possess a suitable jacket for cycling then we may be able to lend you one ( limited stock).


What happens in extreme weather?

In the event of extreme weather conditions which affect safety we may decide not to cycle/walk .

As a replacement for the morning cycle or walk, other activities will be offered such as the Puffing Billy Train ride, tours of Vineyards, visits to Breweries and/or Art Museums.

The wine tasting part of the tour will proceed unaffected. There would only be a handful of occasions in the year when conditions when this is necessary.

Victoria’s weather is very changeable, so even if the forecast says showers we usually find that we can still enjoy a good day out. Your picnic may be replaced with an indoor lunch at a winery if conditions are too wet.


How long is the bike ride?

Our bike rides are tailored for each group however each tour covers about 20 to 25km at a leisurely pace and gradient.


Payment

When is full payment due?

For Day trips full payment is due at the time of booking.

For weekend trips a $300 deposit is due at the time of booking and full payment by one month before departure.


Cancellation Policy

Should an applicant cancel their registration from the trip for any reason whatsoever the following fees apply:
– Cancellation more than 7 days in advance 50% of the cost of the trip
– Cancellation less than 7 days in advance 100% of the cost of the trip

Bookings are transferable to another person provided Vine Tours is notified no later than 48 hours in advance.

No refunds will be made if an applicant voluntarily leaves a trip for any reason after the trip has begun.

Refunds will be at the discretion of Vine Tours if the applicant is involuntarily forced to leave a trip for any reason.

No refunds will be made for any transport, sightseeing, meals or services not utilised.


Book now

How can I book a Vine Tour?

If you are ready to book your place on our Vine Tours, simply register with the ‘Registration’ button on each tour page. Fill out your name and contact details and our friendly tour manager will contact you for payment.

For group bookings please provide details of how many people and all tour requirements in the notes section.

Alternatively Email or call us:

info@vinetours.com.au

0407 685 5240 OR 0419 548 096